Returns & Refunds Policy

At Brainsoil, our mission is to help creators, students, and professionals unlock sharper focus, sustained energy, and mental clarity through high-quality nootropic mushroom blends.
We stand behind our products and recommend using them consistently for at least 14 days to feel their full benefits.

If you’re not satisfied after 14 days and within our 60-Day Money-Back Guarantee, please contact us at hello@brainsoil.com — we’ll make it right.

Cancellation Policy

You can modify or cancel your order within 24 hours of placing it.
After this period, your order may already be processing and we might not be able to accommodate cancellations.
If successfully canceled within 24 hours, your refund will be processed within 7 business days to your original payment method.

60-Day Money-Back Guarantee

We’re confident you’ll love how Brainsoil makes you feel.
If you’ve tried the product for at least 14 days and are still unsatisfied, you may return it within 60 days of delivery for a full product refund.
Please note that shipping fees are non-refundable.

To initiate a return, email hello@brainsoil.com or fill out the Contact Us form on our website.
Include your Order Number, Full Name, and Email Address used at checkout to help us process your request quickly.

Damaged Items

We take every precaution to ensure your order arrives safely.
A product is considered damaged only if it is physically broken or defective.
Minor dents or scuffs to packaging caused during transit are not considered product damage.

If your order arrives damaged, please contact us within 72 hours of delivery at hello@brainsoil.com with a clear photo of the damage.
If approved, we’ll send a replacement free of charge.
We do not replace or refund items damaged due to normal wear, misuse, or mishandling.

Shipping & Delivery

While we work hard to ensure timely delivery, Brainsoil cannot be held responsible for delays caused by couriers, customs, or other factors beyond our control.
If your tracking shows an issue, please contact the courier directly for assistance.
We are not responsible for lost, stolen, or delayed packages once shipped.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.
If an incorrect address is provided and not corrected within 24 hours, we cannot issue a refund or resend the order.

Policy Updates

Brainsoil reserves the right to update or modify this Return & Refund Policy at any time.
By purchasing and using our products, you agree to the most recent version of this policy.